Review of 2010

Just thought I would spend a little time reviewing what we have achieved this year at Chorus IT when it comes to Microsoft Dynamics CRM.

I think most businesses would agree it’s not been the easiest of years economically speaking. But just looking back at some of the projects that have completed this year for us, we have been involved with some cool applications and uses of Microsoft Dynamics CRM 4.0.

We finished an implementation of CRM for a charity, which has given them a much clearer picture of their business. It’s enabling them to not only look after their core ‘business’, that of animal welfare, but also the vital financial side which keeps them going.

Another Implementation this year that Joel (www.xrmconsultant.com)  took the lead on was for a major Barcode Scanner supplier. They needed a full CRM system that would not only provide their sales team with the history and data needed to sell to new and existing customers, but also needed a comprehensive warehousing system that would enable them to have complete visibility of their stock.

We also provided a CRM system for an international biochemical company that needed to replace their legacy database system with a CRM system that could cope with their Product list numbering over 50,000 lines. The solution truly built on the Microsoft CRM foundation giving them a true xRM solution where a complex pricing structure and matrix could easily be supported.

Finally our Microsoft CRM add-on – PixRM continued to provide CRM users with the ability to attach multiple images to CRM records. This add-on is now being used in the UK, USA and Asia and continues to be popular.

2011 is promising to be an exciting year. Not only is the next generation of Microsoft Dynamics CRM being released on January 20th, but at Chorus IT we have several projects ready to start. We really can’t wait to get going on them!